Dedicated Call Center

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Calls Are Directed to Our Company Call Center

Driving better customer experiences by our in-house call center specialists.

At American Online Benefits Group, we are staffed with a dedicated call center ready to assist our customers in making the best benefit decisions. Our licensed insurance agents are highly trained and are knowledgeable about the products we represent, assisting individuals and families in choosing the most affordable and lifestyle appropriate benefit selections.

  • Prompt and Professional

    Our licensed insurance agents are professional and efficient. When answering inbound calls inquiring about health insurance, they provide information quickly to determine the best way to meet the needs of the client.

  • Experienced and Knowledgeable

    Our licensed insurance agents receive thorough training from our dedicated call center manager. They are experienced and educated on the products we offer to better assist the customers we serve.

  • Based in the United States

    Our dedicated call center is located within our company in the United States. Customer inquiries are directed to our in-house call center and answered by American Online Benefits Group employees. We do not outsource any calls overseas.

  • Safe and HIPPA Compliant Worksite

    We host a HIPPA compliant and safe worksite, protecting the medical information of our customers. We have protocols in place to ensure the personal information of those we serve remains private and protected.

RESOURCE CENTER

Case Studies

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Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.