Customer Service

Call center girl smiling at camera with head set in place and guy faded out in the background

We Emphasize an Excellent Customer Experience by Providing Outstanding Client Service.

At American Online Benefits Group, we believe in the value of the customer and provide resources to maintain a positive relationship.

We believe in creating a positive customer experience with access to our client service department, resulting in satisfaction and access to care. Efficiency and responsiveness are necessary and positive qualities we provide to assist our customers with understanding and using the products within their healthcare plan.

  • Know Your Product

    Our experienced client services department is available to assist and educate our customers on understanding the benefits within their healthcare plan. We help our customers identify how to utilize each benefit through helpful and professional service.

  • Responsiveness

    Our customer service representatives are standing by and ready to help. We provide efficient support accompanied by polite and professional staff. Our representatives are ready to listen and accommodate our customers with quick and valid answers.

  • Authentic Interactions

    We understand everyone’s needs vary. Therefore our member services team is trained to listen to each client and provide an individualized experience. We take pride in ensuring client satisfaction and meeting each customer’s expectations.

RESOURCE CENTER

Partners

One Call Care Doctor placing patient in a MRI machine for diagnostic testing

One Call Care

Largest Diagnostic Imagine Network Radiology tests have become key tools for physicians to help diagnose and monitor

SimpleScripts Rx Man in blue shirt delivering prescriptions to a lady at home who is receiving them

SimpleScripts Rx

The Easiest Way to Save on Your Medications! SimpleScripts Rx’s mission is to offer high-quality prescription medicat

News & Media

March 21st: National Down Syndrome Day

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March 21st: National Down Syndrome Day

March 21, 2023

National Down Syndrome Day is a globally recognized day that...

Term vs Whole Life Insurance: What’s the Difference?

February 22, 2023

Life insurance is a financial safety net that provides finan...

Our Approach

  • 1. Member Experience

    The growth and success of our business are driven by meeting the expectations of our customers and providing a positive experience. Great service is one of the keys to developing loyalty and trusting relationships with those we serve.

  • 2. Agent Support

    Agent support is required to confirm those who are representing our products are knowledgeable and honest. We affirm to provide our agents with the necessary training materials for their protection and are readily available to support their needs.

  • 3. Ethical Standards

    Our morals guide us in operating an ethical and trustworthy business with our customers, agents, and brokers. We follow all rules, regulations, and laws set forth by the Texas Department of Insurance, as this promotes our value as a company.