Dedicated Call Center

Guy in call center with head set in place

Calls Are Directed to Our Company Call Center

Driving better customer experiences by our in-house call center specialists.

At American Online Benefits Group, we are staffed with a dedicated call center ready to assist our customers in making the best benefit decisions. Our licensed insurance agents are highly trained and are knowledgeable about the products we represent, assisting individuals and families in choosing the most affordable and lifestyle appropriate benefit selections.

  • Prompt and Professional

    Our licensed insurance agents are professional and efficient. When answering inbound calls inquiring about health insurance, they provide information quickly to determine the best way to meet the needs of the client.

  • Experienced and Knowledgeable

    Our licensed insurance agents receive thorough training from our dedicated call center manager. They are experienced and educated on the products we offer to better assist the customers we serve.

  • Based in the United States

    Our dedicated call center is located within our company in the United States. Customer inquiries are directed to our in-house call center and answered by American Online Benefits Group employees. We do not outsource any calls overseas.

  • Safe and HIPPA Compliant Worksite

    We host a HIPPA compliant and safe worksite, protecting the medical information of our customers. We have protocols in place to ensure the personal information of those we serve remains private and protected.

RESOURCE CENTER

Case Studies

Everest Everest-Partner

Everest

Temporary Coverage The Everest Insurance® company offers Short-Term Medical insurance plans, a temporary health insur

One Call Care Doctor placing patient in a MRI machine for diagnostic testing

One Call Care

Largest Diagnostic Imagine Network Radiology tests have become key tools for physicians to help diagnose and monitor

SimpleScripts Rx Man in blue shirt delivering prescriptions to a lady at home who is receiving them

SimpleScripts Rx

The Easiest Way to Save on Your Medications! SimpleScripts Rx’s mission is to offer high-quality prescription medicat

News & Media

5 Life-Saving Cancer Screenings Everyone Should Know About

Health Tips Life-Saving-Cancer-Screenings-Blog

Cancer is a leading cause of death worldwide, but early dete...

9 Supplement and Medication Combinations to Avoid for Your Safety

Health Tips Supplement-and-Medication-Blog-2024

Combining supplements and medications can indeed lead to ser...

How to Recognize Signs of a Stroke: Symptoms and Warning Signs

October 24, 2024

A stroke occurs when blood flow to part of the brain is blocked or a blood vessel bursts, causing brain cells to die. Recognizing the early signs of a...

Understanding Celiac Disease on National Celiac Disease Day

September 13, 2024

Celiac disease is a chronic autoimmune disorder that affects approximately 1% of the global population. It occurs in genetically predisposed individua...

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.